Job Information
Screen Magic Mobile Media Pvt. Ltd. Solution Engineer in Austin, Texas
Job Description:
Location: Austin, Texas, USA
Position Summary:
As a solution engineer, you are expected to acquire the expertise of Conversive platform & its app as well the partner ecosystem of CRMs, CTIA & Marketing automations applications/ platforms.
You'll work with customers to understand their needs and plan tailored conversational messaging solutions to solve their core business communication needs using Conversive platform & Applications.
You'll oversee or hands-on execute the customer project which includes Customer requirement discovery, solutioning & implementation, ensuring customer satisfaction and ensuring our product's capabilities are helping businesses to implement customer engagement solutions to create a great customer experience.
Key Responsibilities:
Requirement Gathering and Analysis:
Engage with customers to gather detailed business and technical requirements.
Analyze customer needs to identify key use cases and potential challenges.
Document and validate requirements with stakeholders to ensure alignment.
Solution Design and Implementation:
Design custom solutions implementing our product's capabilities.
Develop implementation plans, including timelines, resource allocation, and risk assessment.
Configure and customize products to meet specific customer requirements.
Configure flows, templates, and automation to align with business processes.
Create and deliver proof of concept demonstrations.
Manage the sales bid process and respond to RFIs and RFPs.
Provide feedback to Product Managers about client requirements.
Customer Onboarding and Training:
Lead onboarding sessions, providing comprehensive training on our product.
Create user guides, training materials, and documentation to support customer adoption.
Conduct hands-on workshops and demonstrations to showcase product features and best practices.
Testing and Quality Assurance:
Develop and execute test plans to validate the functionality and performance of implemented solutions.
Identify and resolve any issues or bugs, ensuring a smooth deployment.
Collaborate with the engineering team to address technical challenges and optimize solutions.
Client Interaction and Support:
Maintain regular communication with clients, providing updates and gathering feedback.
Travel to client sites across the US for on-site support, training, and consultation.
Build and maintain strong relationships with key customer stakeholders.
Solve critical customer support problems.
Collaboration and Coordination:
Work closely with the Onboarding, Customer Success, CSMs, AEs, and Engineering teams to ensure seamless project execution.
Participate in internal meetings to discuss project status, challenges, and opportunities.
Get self trained regularly on new feature releases using LMS, updates, and best practices, and apply them to customer solutions.
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