Easter Seals Jobs

Description

Looking for candidates that have at least 2-3 years of Helpdesk experience in an enterprise environment. Candidate need to have experience with providing support for Windows 10/11, Office 365, working with a ticketing systems, and understanding of navigating issues through a Knowledgebase. All candidates coming onboard with have to do phone as well as chat support.

Shift: Candidates will work onsite starting day one, but will be able to work remotely on Friday's. After 90 days if candidates are hitting all of their metrics, they will be granted an opportunity to work 2 days remote a week.

Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for client systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.

Skills

Helpdesk support, Troubleshooting, Service desk, Customer service, Windows 10, Technical support, Office 365, Ticketing system, Active directory, M365, Windows 11, Knowledge Base

Additional Skills & Qualifications

• Currently agents take around 30-40 calls a day

• Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.

• Candidate must be able to receive constructive feedback

• Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand

• Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS Office

Pay and Benefits

The pay range for this position is $18.00 - $23.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Feb 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.