Job Information
UNIVERSITY OF TEXAS AT AUSTIN Senior Coordinator Specialist - Texas One Stop for Enrollment Services in Austin, Texas
Customer Service and Counseling: Provide holistic counseling on course enrollment, financial aid, billing, and academic success, with a focus on student retention and progress. Deliver specialized counseling to students with complex financial aid or administrative needs, ensuring accuracy in advice and content.Communication Partner with SEM Communication team: Update website content to ensure accuracy and relevance. Work with the MyUT team to enhance student communication platforms. Draft communications for students and internal campus partners, focusing on clarity and engagement.Salesforce Support: Work with senior project manager and Salesforce team to make recommendations to improve communications through system. Provide guidance and expertise to staff and Salesforce stakeholders using the tool. Implement new tool improvements as approved for Salesforce.Quality Assurance and Training:Review and analyze student inquiries to ensure high-quality responses and proactively correct misinformation. Train staff on the latest university milestones, topics ,and best practices, ensuring the team remains up-to-date on policies, procedures, and processes. Update website content with specialized processes for students.Other Duties as Assigned
