Job Information
UNIVERSITY OF TEXAS AT AUSTIN Senior Academic Technology Specialist - Course Evaluation System in Austin, Texas
Serve as the primary product manager for UT Austin's Course Evaluation System and Process (CES). Develop, maintain, and update expertise on all CES software applications on campus, with an emphasis on Explorance Blue. Ensure all course evaluation lifecycle phases are planned, coordinated, optimized, and managed effectively between the Office of Academic Technology (OAT) and Academic Information Systems (AIS). Align all CES efforts with existing business requirements, policies, standards, stakeholder interests, and processes. Stay current on all University course evaluation software applications, University and UT System policies on course evaluations, and the student evaluations of teaching literature. Lead all CES contacts and departmental Course Evaluation Liaisons (CELS) representing over 240 departments, units, and fields of study through the setup of course evaluations in the Explorance Blue software each semester. Develop and conduct frequent technical assistance and training offerings for CES contacts and CELs. Create and maintain a robust suite of effective operational strategies and training resources for CES contacts and CELs to guarantee the successful deployment of course evaluations each semester. Oversee the CES customer service and support model for students, faculty, and university administrators. Conduct research and resolve and escalate service requests promptly and with expertise. Maintain expertise within a variety of support use cases. Develop optimized customized audits and reports using course evaluation data for strategic planning and risk management. Supervise, develop, and train at least one part-time Course Evaluation Assistant and seasonal course evaluation staff.Assist the Assistant Vice Provost with OAT department initiatives during off seasons.
