Job Information
ARA Diagnostic Imaging Patient Care Advocate I in Austin, Texas
ARA Diagnostic Imaging is seeking an experienced Patient Care Advocate to join our growing team!
Summary:
Responsible for greeting patients in lobby upon their arrival and navigating patient traffic. Maintains open lines of communication with both the patients and clinic staff to ensure any potential issues are addressed in a timely manner.
Essential Duties:
Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
Assists patients and visitors with the check in process
Performs clerical work that may require data entry, word processing, sorting or collating capability
Answers the telephone, answers questions, and directs callers as appropriate
Helps dissolve situations with irate patients on the phone or in the lobby, with good listening skills, and problem-solving. Enlists the help of Clinic Management, when necessary
Receives internal or external mail and distributes appropriately
Provides information regarding particular exams and procedures including prep information.
Prepares, processes, and maintains all confidential records on new and existing patients.
Schedules patients for appropriate exams or modalities
Maintains detailed knowledge of CPT and ICD-10 codes
Performs necessary file room procedures including scanning, faxing, making CDs, downloading CDs, and completes requests from the HD/IL
Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes
Collects and processes all payments received from patient exams, including co-pays, deductibles, private pays and past due accounts
Demonstrates competency and proficiency in the Radiology Information System (RIS)
Works with technologists to improve patient flow. This includes helping to monitor the flow of patients to each modality by communicating closely with the technical and nursing staff regarding any possible schedule issues that occur throughout the day.
Assists the technologists with expediting patients to their exam areas when necessary (i.e. patient showed up late, schedule running behind, etc.)
Makes sure fresh coffee is made at all times and offers coffee or water to un-prepped patients.
Keeps waiting room and restrooms clean and neat at all times.
Monitors comfort and safety of our patients, children, or guests in the waiting room.
Performs other related duties incidental to the work described herein
Education/Experience :
High School Diploma or GED. One to Three years of experience in a healthcare environment.
Skills/Knowledge :
Ability to deal efficiently and courteously with all clinical personnel and patients and to establish effective working relationships
Knowledge of medical office procedures
Knowledge of basic arithmetic to make simple calculations and the ability to sort and file materials correctly by alphabetic or numeric systems
Highly motivated with great organizational skills
Demonstrates appropriate customer service attitudes and services in a variety of work settings
Proficient in word processing, spreadsheets, Internet and presentation software
Demonstrates a results' orientation for delivering appropriate products and services in an accurate, complete and timely fashion
Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently
Working conditions: May be exposed to negligible electromagnetic radiation. Must have the ability to lift up to 40 lbs.
Success factors: Successful incumbent possesses high energy, drive and positive attitude; is committed to customer service and teamwork; has the ability to multitask; and is focused on achieving accurate, complete and consistent results in a timely fashion .
