Job Information
SHI Jr. Advanced Applications Analyst in Austin, Texas
Job Summary
The Junior Advanced Application Analyst focuses on administrative changes, resolving tickets/inquiries, and providing end user support for Advanced Applications. The Jr. Analyst collaborates with the development team to test changes and report bugs.
This position reports to the Manager of Advanced Applications Analysts & Support. This position is required to report to the SHI Somerset, NJ or SHI Garza Austin, TX office location as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to:
Perform system administration such as user creation, security roles management, and data imports/manipulation
Manage incidents and problems over email and service desk tickets
Provide resolutions for bug reports, questions, and any end user support requests, as well as coordinate with development teams to resolve system issues and problems
Perform bug testing, and user acceptance testing for improvements and new features prior to them being rolled out
Create views, reports, and dashboards to fulfill reporting needs of end users
Analyze data to yield data insights, such as identify low-usage reports and records for potential removal
Analyze system usage and gather end user feedback on system features
Qualifications
Bachelor’s degree, or at least 1 years of relevant experience in an IT support role
1 year working with a major CRM platform (Microsoft CRM, Salesforce, Zoho, etc.), or data visualization platform (Power BI, Tableau, etc.)
Proficiency in Microsoft Office Tools (Outlook, Word, Excel), Skype, and Microsoft Teams
Required Skills
Required Skills:
Strong written and verbal communication skills
Ability to analyze issues to find their root cause
Ability to work on multiple projects simultaneously
Strong attention to detail
Ability to work collaboratively within a team to execute on shared deadlines and goals
Ability to recognize areas that need improvement within current processes
Ability to troubleshoot and research various technical issues
Deductive reasoning abilities
Preferred Skills:
Experience working with software development teams
Experience in teaching or training
Passion for technology
Bachelor’s Degree in Computer Science
Additional Information
The estimated annual pay range for this position is $35,000 - $65,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Somerset | US-TX-Austin
Requisition ID 2024-17705
Approved Min (Total Target Comp) USD $35,000.00/Yr.
Approved Max (Total Target Comp) USD $65,000.00/Yr.
Compensation Structure Flat Base
Category Information Technology
SHI
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