Job Information
UNIVERSITY OF TEXAS AT AUSTIN HR Service Center Representative in Austin, Texas
Serve as a subject matter expert to provided advanced assistance to all customers on the University online employment application process, to include employment testing and temporary employment program.Assist departments with the completion of the Form I-9 process as well as serve as the subject matter expert on USCIS guidance and polices. Instruct CSU's on how to properly attach and upload documents in Workday and handle federal E-Verify tasks.Utilize all available HR informational resources and customer issue tracking systems to intake, handle or properly direct customers to the specialized areas of Human Resources to include the following; benefits, retirement, leave management, employee relations, TX Global (international student services office), compensation and other related areas. Administers appropriate onboarding guidance and directionContribute to daily team operations of the HR Service Center functions in which, all candidates, students, faculty and staff employees receive the highest level of customer service assistance and or direction either in person, through the ticketing system, by phone or email on HR related issues and inquires to the department.Assists with the administration of human resource programs as requested; responds to requests for information and assistance from employees, management, and the public; prepares and analyzes reports; provides data and reports for compliance purposes as needed and coordinates with Team Leads to ensure departments are contacted with any action steps needed.Other related functions as assigned.
