Job Information
UNIVERSITY OF TEXAS AT AUSTIN Desktop Support Specialist in Austin, Texas
Customer-Focused Support: Provide customer-focused, remote and onsite end-user support for computers, peripherals, and IT services by installing, monitoring, diagnosing, repairing, maintaining, imaging and upgrading computer hardware, software, and peripheral equipment to ensure optimal workstation performance and data backup. Support mainstream as well as specialized software applications. Coordinate customer needs with existing external IT service offerings.Change Management: Assist in facilitating IT asset change management for the Fine Arts IT team processes including: procurement, inventory, preparation, deployment, and process equipment for end-of-life.Computer Lab Support: Provide computer lab and other kiosk-based device support including imaging, incident resolution and change management.System Maintenance: Maintain and update accurate information efficiently across several systems, including but not limited to: support issues, procurement and inventory management. Record and track support requests using incident and request management systems.Projects as Assigned: Manage small, medium and large-scoped projects, assist on other projects as assigned.Operational Network Planning and Support: Troubleshoot endpoint device networking issues, patch/map in comm closets, plan small projects and assist on larger projects requiring base networking as assigned.
