Job Information
DEPARTMENT OF STATE HEALTH SERVICES Customer Services Rep IV in Austin, Texas
Job/Position DescriptionWe are looking for enthusiastic, detail-oriented individuals looking to make a difference for the citizens of Texas. As a Customer Service Representative within the Department of State Health Services, Vital Statistics Section, your day will entail the production of vital records and the management of requests for these records. The Vital Statistics Section maintains vital records for the state of Texas, including, birth and death certificates, marriage and divorce records and we are looking for qualified, goal driven, and self-motivated individuals wanting to become an essential part of our professional and dedicated teams.Works under the direction of the Manager, with limited supervision and considerable latitude, in the interpretation of Texas Vital Statistics statutes, rules and regulations, and policies and procedures to review and determine the acceptability of customer applications for the issuance of (Birth, Death, Marriage and Divorce) and amendments to (Birth and Death Amendments, Legal Name Changes, Paternities, Adoptions, and Disinterment Permits), vital records utilizing indexing systems (digital, paper, and microfiche) and complex automated system applications and software. Performs advanced customer service duties and coordinates customer service support within the Vital Statistics Section (VSS) framework. Evaluates processes and procedures for serving customers to ensure effective public services. Serves as a primary contact for VSS, and resolves highly complex customer service problems, using concise accurate vital statistics terminology, to customers via direct contact, e-mail, or telephone concerning their applications. Develops and conducts training on examining and processing Vital Statistics applications, and customer communications. Maintains confidential record keeping and filing systems pertaining to customer applications according to Vital Statistics Section records retention policy.Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Interprets Texas Vital Statistics statutes, rules, regulations, policies, and procedures to approve routine and complex customer applications for the issuance or amendment of vital records (vital records include records of Birth, Death, Marriage, and Divorce as well as amendments of Birth, Death, Legal Name Changes, Paternities, Adoptions, and Disinterment Permits). Ensures compliance with Vital Statisticand#146;s procedures (regarding indexing of vital records and the use of complex automated system applications and systems) through work, training, and review of team production. Coordinates and reviews the input, retrieval, document production, and other related tasks to ensure accuracy of processing into the Texas Electronic Vital Events Registrar (TxEVER) system. Performs advanced customer service duties and coordinates customer service support within VSS. Evaluates processes and procedures for serving customers to ensure effective public service. Work includes: (1) Reviews and certifies vital record applications for completeness of information and accuracy of requirements to provide certification issuance and/or sealed and non-sealed amendments; examines the work of others for accuracy of information and compliance with Vital Statistics policies. (2) Examines and analyzes complex and non-routine confidential customer documentation, including legal documents, to ensure compliance with Texas Statutes an https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=607230 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.
