Job Information
UNIVERSITY OF TEXAS AT AUSTIN Associate Director of Information Technology in Austin, Texas
Leads and revises a strategic plan for technology infrastructure in OnRamps that addresses needs for scale and efficacy. Participates in program-wide efforts to establish priorities, implement standards, promote process improvements, and increase efficiency and effectiveness. Identifies opportunities to leverage new and existing technologies to meet educational, operational, and financial goals of the organization. Oversees new projects and organizational function in distance learning and instructional technology.Ensures security, accessibility optimal use, cross-platform integration, cost effectiveness, performance, and scalability of technology products and services. Researches, prices, tests, and recommends new technologies and product enhancements, and supports the procurement process as needed. Develops product requirements, documentation, and reports for internal and external audiences. Oversees development and enhancement of student information system and other complex IT projects.Leads cross-departmental development projects that impact OnRamps as an organizational unit that require high-level management, decision-making, and coordination across multiple teams within the organization, across departments, and other units at the university. Leads projects and teams across institutional departments to develop new tools, products, and processes for organizational improvement and longevity, including administration of the learning management system and delivery of the website.Ensures effective implementation of customer support products and services for thousands of end users, including efficient and effective delivery of the highest quality customer experience. Establishs policies, procedures, time-to-resolution goals for customer service teams across the organization.Leads the OnRamps technology team through use of effective recruiting, training, and evaluation strategies. Analyzes workflow, establish priorities, develop standards and procedures, assign and monitor work, and set deadlines to ensure a high-quality work environment and accomplishment of organizational objectives.Works with vendors, university offices, and extra-university stakeholders to ensure performance, integration, and security of technology infrastructure across organizations. Develops and maintains positive vendor and partner relationships. Reviews contracts, monitor communication, and ensures timely receipt of vendor and partner deliverables.
