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AppleCare Service Supply Continuity Engineer

Austin,Texas,United States

Operations and Supply Chain

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Engineering is seeking an experienced engineer who enjoys a variety of technical challenges to help maintain ongoing service supply for customers while maintaining the high quality standard Apple is known for. This role also includes defining technical strategies that ensure optimal financial and environmental efficiency of Apple service and Refurb operations. This will periodically require quick and creative solutions to ad-hoc changes in the global supply chain. This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements.

Description

The Service Supply Continuity Engineer will define technical strategy and drive ongoing improvements for specific product line(s) in Apple’s service module supply chain. You will join a team of engineers covering a broad range of technical disciplines across all product lines. Responsibilities include: Define technical requirements for reclaim or refurbishment of material within quality targets Document technical criteria for customer Trade-in units in line with overall sales/marketing goal Evaluate and refine technical guidelines for supply chain optimization including test coverage, cosmetic specs, repair processes, and packout procedures. Support ad-hoc material shortages as needed. Develop innovative solutions to unique problems to minimize or eliminate any delay in customer repairs.

Minimum Qualifications

• Bachelors degree in Hardware, Engineering or Computer Engineering field

• 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing or service environment

• Exceptional focus on the customer experience

• Experienced in documenting operating procedures and technical guidance

• Ability to work independently

• Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority

• Effective communicator in both spoken and written forms; sharp interpersonal skills and ability to communicate across varied audiences

Key Qualifications

Preferred Qualifications

• Masters or PhD in Engineering or Technical degree field

• 7+ years of experience in a related field or industry.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .