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AppleCare BPR Project Manager, Enterprise & B2B Sales

Austin,Texas,United States

Support and Service

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide. As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience handling large global technical projects that interweave multiple functional teams and/or multiple systems.

Description

CORE JOB RESPONSIBILITIES INCLUDE: Plan and lead multiple projects using AppleCare BPR’s methodologies for consistently high-quality results Lead the creation of to be processes Drive all steps of the technological design process from problem identification through solution vetting and selection Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment Lead geographically-dispersed, cross functional teams, including collaborations with third-party partners Balance project scope, schedule, and budget constraints with business needs and expectations Identify and engage all resources needed to mobilize projects Establish project roadmaps and schedules, keeping activities on track to major milestones ADDITIONAL RESPONSIBILITIES INCLUDE: Elicit requirements/user stories/use cases from subject matter authorities Drive solution design process with technical teams—generate and vet possible solutions; build, test, and refine models; finalize technical design Lead project risk throughout the life of the project Identify, document, and drive resolution of project issues Identify key decision recommendations and broker agreements with internal and external partners Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Minimum Qualifications

• Experience planning, managing, and successfully delivering large cross-functional systems projects

• Experience establishing project structure for efficient return-on-investment, and coordinating cross-project initiatives or large-scale programs

• Experience supporting system configuration, architecture, and software development life cycles

• Experience with global projects incorporating regional and country-specific details

• Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization

• Ability to form cohesive project teams across disparate organizations and groups

• Ability to navigate through ambiguity to clarify objectives and execution plans

• Ability to occasionally travel and work off/weekend hours to support projects, as needed

• Bachelor’s degree

Key Qualifications

Preferred Qualifications

• Experience implementing projects in Enterprise Sales and B2B Sales, including Carrier and Reseller Channels

• Knowledge of service, support, and warranty contract sales and operations

• Project management certification (PMP or similar accreditations)

• Graduate degree in business or engineering

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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