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Advisor, Employee Resource Center

WHO WE'RE LOOKING FOR

The Advisor, Employee Resource Center (ERC) role reports directly to the Director, ERC. This position will collaborate with the Director, ERC on sensitive issues from across the organization that are raised and will provide personalized assistance and support to address concerns in the areas related to job satisfaction, workplace concerns, and overall cultural environment. This role will assist in identifying opportunities to address common employee relations issues proactively and preventatively and will provide guidance and coaching to leaders of all levels to address behavior and performance areas. The Advisor, ERC will be an initial point of contact for employees to assist with questions and inquiries related to a variety of People and Culture responsibilities such as employment verifications, ADA accommodations, tier 1 benefit inquiries, human resources policies, and drug and alcohol policies. The Advisor, ERC will also collaborate across departments to coordinate on a variety of human resources initiatives, all in the pursuit of delivering positive team member experience and retention.

* WHAT YOU BRING*

• Bachelors degree in Business Administration, Human Resources or a related field is required. Additional related experience may substitute for education on a year for year basis up to four years.
• Certified as SPHR or PHR preferred.
• Understanding of dispute resolution process/practice desired, but not required.
• Five (5) years experience of human resources experience supporting employee/team member culture. programs (employee relations/training/talent management/compliance).
• Experience with Microsoft Office products with intermediate skills in Excel, Word, PowerPoint, Access and SharePoint in a Windows environment.

Knowledge, Skills, and Abilities:

• Ability to review and develop knowledge in conducting investigations.
• Excellent judgement, and highly developed analytical, interpersonal, problem-solving and communication skills.
• Exhibit unflappable behaviors that are utilized to de-escalate highly charged, emotional workplace issues.
• Ability to develop employee relations and negotiation skills.
• Ability to research and develop a thorough understanding of state and federal laws concerning employee relations (compliance).
• Ability to research and obtain a working knowledge of all applicable employment laws.
• Self-motivated with outstanding written, verbal, and interpersonal communication skills.
• Demonstrated ability to manage multiple, competing priorities, facilitate projects and business processes and work effectively both independently and as part of a collaborative team.
• Take the initiative to independently complete all tasks within a timely manner, creatively problem solving when necessary.
• Data analytical skills, with strong collaboration and problem-solving skills required.
• Ability to establish and maintain effective working relationships with co-workers.
• Ability to work independently with minimal supervision.
• Able to work in a fast-paced environment.

WHAT YOU SHOULD KNOW

CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal-opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.

SALARY COMMENSURATE WITH EXPERIENCE

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