Easter Seals Jobs

Job ID Number

R3083

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

As the Account Director, you will be responsible for overall contract, financial and service delivery accountability.

Job Description

We are looking for an Account Director to be responsible for overall contract, financial and service delivery accountability. This position will be full-time contract and hybrid.

What You’ll Do

• Develop and nurture strong relationships with existing clients

• Connect with key business executives and stakeholders

• Serve as the primary point of contact for clients, handling all internal communication related to their accounts

• Manage the day-to-day client communication and ongoing relationships of current, new, and upcoming projects

• Identifying new business opportunities among existing customers and effectively communicating them with the Business Development Team

• Connect with key business executives and stakeholders on emerging needs and opportunities

• Negotiate contracts and ensure revenue targets are met

• Work with the appropriate internal and external teams to coordinate and complete contract renewals on time

• Gain a deep understanding of our emerging clients’ goals, turn data into a compelling story, and provide actionable insights to expand our footprint and help the client grow

• Act as a client advocate within the organization

• Collaborate with internal departments to ensure client needs are understood and satisfied

• Address client inquiries promptly

• Collect and analyze data related to client accounts

• Continuously improving the overall customer experience

• Keep abreast of industry trends and emerging technologies

• Provide informed recommendations to clients

What You'll Need

Required:

• 8+ years’ experience in account management

• 4+ years’ experience in relationship management

• Experience overseeing technical software development projects

• Expert knowledge and practical application experience with Microsoft tools suite (i.e., Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Visio)

• Prior knowledge or experience working in or with public sector government is highly desired (i.e., local, state, and federal government agencies)

• Bachelor’s degree in finance, business, or related field

Preferred:

• One or a combination of Project Management Institute (PMI) Project Management Professional (PMP)®, Certified Scrum Master (CSM), SAFe, Lean Six Sigma, and PROSCI® Change Management Certification is highly desired

• Prior knowledge of the transportation or tolling technology industry is highly desired

• Prior experience with project management a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.