Job Information
Yancey Bros.co ProductLink Field Service Technician in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Productlink Field Service Technician, you will be troubleshooting, diagnosing, and repairing or installing product link devices on both customer and Yancey brothers’ machines. The Productlink device transmits valuable machine information to the customer and dealer allowing for remote viewing of machine location, hours, fault codes and more. Candidates must furnish their own tools, be able to operate industry associated heavy equipment, and complete all assigned work in an accurate and timely manner.
Primary Responsibilities:
Inspect, diagnose, troubleshoot, and locate Productlink devices for defects.
Source and order parts as needed.
Proper use of diagnostic equipment.
Repair and/or replace all components related to the Productlink device.
Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
Operate equipment and vehicles with possession of all necessary licenses and certificates.
Perform all work in accordance with established quality standards and safety procedures.
Must work overtime on short notice.
Maintain service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation.
Must keep truck and equipment clean and presenting the best impression possible to the public.
Photograph equipment when necessary.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Maintain safe driving record.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical aptitude, knowledge of tools applicable to the position, and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.
Education/Experience:
High school diploma or equivalent preferred.
Required Qualifications/Skills:
Strong troubleshooting skills.
Knowledge of complex electrical, computer and mechanical systems, test equipment used to diagnose and repair equipment and electronic components of vehicles.
Ability to operate a variety of equipment safely to diagnose, adjust, and repair malfunctions; follow oral and written instructions; read and understand operators and repair manuals; work cooperatively with others; work with minimal supervision and keep all required records.
Ability to read, analyze, and interpret technical information from schematics, technical manuals, technical drawings, technical procedures, and governmental regulations.
Basic computer skills (Windows based programs and email).
Skilled in basic computer application programs
Possess and maintain an acceptable driving record according to company standards.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Qualifications
Skills
Required
- Computer: Some Knowledge
Education
Preferred
- High School or better
Licenses & Certifications
Required
- Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
