Easter Seals Jobs

Role Value Proposition:

Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.

Key Responsibilities:

• Coordinates and executes the implementation of Group Insurance Policies

• Coordinates and executes plan change requests and policy amendments

• Coordinates and executes billing inquiries and policy related inquiries

• Executes business testing scripts when new system capabilities are delivered

• Assists with premium reconciliations

• Acts as liaison between client and internal MetLife areas

• Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)

• Ability to handle high transaction volumes on a daily basis

• Assist with escalated inquiries

  Essential Business Experience and Technical Skills:

• 2-3+ years of experience

• Ability to communicate clearly, timely and professionally both verbally and in writing

• Ability to provide excellent customer service and relationship management

• Ability to work in a team environment and assist other areas when needed

• Participate in testing of new capabilities

• Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines

• Proficient in Microsoft Office software (Excel, Word, PowerPoint)

• AAS or BS preferred

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.