Job Information
Children's Hospital Colorado Room Service Coordinator in Aurora, Colorado
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Job ID85892
LocationAurora, Colorado
Full/Part TimeFull-Time
Regular/TemporaryRegular
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Why Work at Children's....
Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.
Job Overview
The Room Service Coordinator serves as a customer service liaison between patients, families, CHCO staff, and visitors with Food Services. The Coordinator is responsible for entering patient meal selections accurately and in accordance with physician diet order and facilitating operations between Room Service, Production Staff and Supervisor/Manager in the absence of managem
Additional Information
Department Name: Room Service Job Status: 40 hours per week, eligible for benefits Shift: Days vary, must be available at least 1 weekend day. 10-hour shifts. Weekend and holiday commitments per unit department needs
Qualifications
EDUCATION - High School diploma or equivalent EQUIVALENCY - Three years of relevant work experience in lieu of High school diploma or equivalent
Responsibilities
POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. Assist clinical nutrition and care team with special diets and restrictions. Focus on proper phone and email etiquette and excellent customer service skills when interacting with patients, families and staff. Help co-workers in all areas as needed to maintain quality & efficiency of department. Communicate to assist customers in meal selections. If needed, based on dietary restrictions, offer alternative selections. Complete missed meals daily Receive patient meal selections and enter selections into the department's Food and Nutrition ordering software system. Work across departments to verify patient needs. Verify that patient meals are in accordance with the physician diet order. Communicate with Food Services staff regarding proper preparation for allergies, diet restrictions, special needs. Provide service recovery when needed and communicate identified system issues. Collaborate and communicate with Dietitian & Dietitian Assistants to meet the requirements for patients with restrictions, allergies, or special dietary needs. Reviews food labels and identify potential allergens. Run patient tray carts as needed to maintain quality & efficiency of department and patient and guest meal trays are delivered on time. Communicate with management when additional service recovery is needed, or a safety concern occurs. Work with staff to communicate proper meal preparation.
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