Job Information
Children's Hospital Colorado Patient/Family Service Specialist Wheat Ridge in Aurora, Colorado
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Job ID87785
LocationAurora, Colorado
Full/Part TimePart-Time
Regular/TemporaryRegular
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Why Work at Children's....
Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation's top 10 pediatric hospitals by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.
Job Overview
The Patient/Family Service Specialist provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices. The Specialist provides admission, registration, scheduling (surgery and/or clinic), check in/check out and/or customer service support for providers, patients and families. Additional duties may include, but are not limited to, collecting copays; performing basic telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management f
Additional Information
Department Name: Wheat Ridge Patient Access Job Status: 27 hours per week, eligible for benefits Shift: Days/Evenings. Rotating Sunday - Saturday, 10:45am - 8:15pm.
Qualifications
EDUCATION - High School Diploma or equivalent. EXPERIENCE - One year of administrative and customer service experience in an office or clinical setting. EQUIVALENCY - A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.
Responsibilities
POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. Provides non-clinical support of the telephone screening/triage functions. Provides and obtains signatures for the appropriate treatment consents forms from patients/families. Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support. Supports health insurance management functions by collecting patient insurance information, documenting the patient's method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations. Obtains and documents patient demographic information. Receives inbound and/or places outbound p tient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate. Performs data entry functions, including entering patient demographic information and patient updates in a medical records system. Conducts patient and family rounding to ensure patient's/family's comfort level. Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external... For full info follow application link.
Equal Employment Opportunity
