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This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1131951 Position Information

Locations: Binghamton, NY; Rochester NY; Albany, NY; Augusta, ME; Portland, ME; Orange, CT; or Boston, MA

Salary Range: Dependent upon experience and location, ranging from \$83,800 - \$120,400

Schedule: Office - On Site

Recruiter: Cynthia Harrall

Job Summary

The Avangrid Production and Quality Manager will play a crucial role in Avangrid\'s Marketing and Communications team, overseeing the production process, ensuring quality standards are met, and contributing to the development and implementation of communications and marketing strategies. In this position, you will ensure that content quality and regulatory requirements are met for assets and deliverables across all states, including NY, CT, ME, and MA. Overall, this position plays a critical role in ensuring that brand standards are met, and overall content quality is upheld across all marketing, web, and communications materials.

Key Responsibilities

Monitor Production Process: Oversee the production process and ensure all activities adhere to our operational and quality standards.

Quality Assurance: Implement quality control processes and perform regular audits to ensure our marketing materials meet the highest standards.

Data Analysis: Analyze data to identify areas for improvement in the production process and develop innovative solutions to enhance efficiency and quality.

Collaboration: Work closely with the marketing and communications team to understand their needs and ensure the final product aligns with the team\'s objectives and brand guidelines.

Copywriting: Support team where content creation and messaging needs are in demand.

Reporting: Prepare and present reports on production and quality metrics to senior management.

Process Improvement: Identify inefficiencies in the production process and propose solutions to improve productivity, reduce costs, and enhance quality.

Training: Train team members on new production processes and quality control techniques to ensure everyone is aligned with the company\'s standards.

Vendor Management: Liaise with vendors and suppliers to ensure the timely delivery of materials and services needed for production.

Risk Management: Identify potential risks in the production process and develop strategies to mitigate these risks.

Project Management: Manage multiple projects simultaneously, ensuring they are completed on time and within budget.

Regulatory Compliance: Ensure all production activities comply with relevant regulations and standards.

Team/Stakeholder Feedback: Analyze customer feedback and incorporate it into the production process to improve the quality of the products.

Innovation: Stay updated with the latest trends and technologies in the industry and implement innovative strategies to enhance production and quality.

Required Qualifications

7+ years experience in advertising, project management, consulting, customer experience, communications, public relations, or marketing

Proven ability to demonstrate value and tie communications programs back to overall business objectives

Bachelor\'s degree in Business, Advertising, Management, Marketing, Communications, or a related field

Proven experience in a similar role, preferably within an agency or within the utility industry

Experience implementing and using project management or proofing tools for velocity measurement, project tracking, and reviews/approvals

Proficiency in digital communication tools and platforms such as websites, Customer Relationship Management (CRM) tools, social media, email platforms, and mobile apps

Strong understanding of production processes and quality control techniques.

Excellent analytical and problem-solving skills.

Proficient in data analysis and repor writing.

Proven ability to manage multiple strategic deliverables on time

Excellent verbal and written communications skills

Ability to travel

Preferred Qualifications

Deep understanding of customer needs, preferences, and behaviors, as well as ability to empathize with customers and address concerns

Vendor management, project management, and stakeholder management experience

Experience with managing a staff of geographically-dispersed communication professionals

Knowledge of electric and gas utility customer needs and emerging industry trends

Ability to anticipate potential communication challenges and address quickly

Change management experience

Demonstrated effectiveness facilitating teams across functional areas, operating companies, and globally

Competencies

Growth & Continuous Improvement

Initiative & Change

Focused on Results

Customer Centric (internal and/or External)

Communication

Collaboration

Leadership (people managers/leaders)

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportuni