Easter Seals Jobs

Job ID Number

R4314

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As the HR Assistant, you will respond to inquiries and requests received from customers. The incumbent will be the customer-facing representative for HR Services and operations.

Job Description

We are looking for a HR Assistant to respond to inquiries and requests received from customers. The incumbent will be the customer-facing representative for HR Services and operations. This position will be full-time and remote.

What You'll Do

• Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees

• Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure

• Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure

• Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.

What You'll Need

Required:

• High School Diploma / GED required

• A minimum of 2-3 years of customer service experience

• Call center/high call volume experience

• Ability to manage 30-40 calls per day

• Ability to work in a fast-paced environment while delivering quality results

• Strong interpersonal skills to build and retain effective working relationships with customers and team members

• Must a critical and logical thinker

• Must have a great personality

• Must be able to multitask

• Must be dependable

• Must have general computer knowledge

• Must have a desire to learn

• Must have the technical ability from a WFH environment

Preferred:

• Bachelor’s Degree in Human Resources or related field preferred

• Knowledge of case management processes

• HR background

• Experience with Workday, Salesforce or any other HR database or platform system preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.