Job Information
State of Maine, Bureau of Human Resources Director of Public Services in Augusta, Maine
Director of Public Services
Augusta , Maine , United States | Management & Supervisory | Full-time | Partially remote
Apply by: Sept. 18, 2024
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Job Class Code: EA33 (Public Service Executive I)
Grade: EA33
Salary: $81,224.00-$114,836.80
Closing: September 18, 2024
Bureau of Motor Vehicles is seeking motivated candidates for the position of Director of Public Services.
Are you looking for advancement in your career? Would you excel as a member of a high performing senior leadership team? If you thrive in a fast-paced environment, we want you on our team!!
At the Department of the Secretary of State , we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making meaningful impact on the lives of our citizens.
Apply now and enjoy our superior benefits package, which includes 13 paid holidays, 12 sick days, and 3+ weeks of vacation to start!
Who are we?
The Department of the Secretary of State, Bureau of Motor Vehicles is seeking self-motivated candidates to fill the Director of Public Services position. In this position, you will play a vital role by being a member of a senior management team directing the development and coordination of services of the Bureau of Motor Vehicles, Public Services Division. Responsibilities of this senior level management position includes advising the Deputy Secretary of State on administrative and operating successes and challenges; overseeing the activities of the motor vehicle branch offices; and directing programs and policies in branch offices which include 13 branch offices and a mobile unit covering multiple locations throughout Maine; propose legislation, and establish, update and implement policies, procedures and rules related to branch operations. The position also is responsible for ensuring branch office facilities meet the needs of the staff and public. The Director reports to the Deputy Secretary of State for the Bureau of Motor Vehicles
Responsibilities include but are not limited to:
Ensures the division of Public Services is aligned with the Bureau’s strategic Plan.
Oversees, plans, and directs division operations, programs, and staff.
Manages and supports approximately 100 employees including front line staff, front line supervisors, and mid-level managers.
Collaborates Division Directors and other administrators to discuss and solve Bureau wide problems and issues that impact the effectiveness and efficiency of programs and organizational operations.
Prepares, evaluates, and implements budgeting, staffing, and related operational procedures, functions, and needs in order to maximize use of available resources.
Drive cultural transformation initiatives to foster a work environment that promotes collaboration, innovation, and continuous improvement.
Ensure coordination and consistency across organizational efforts.
Studies, analyzes, and formulates, develops and implements new and revised rules, policies and procedures in order to respond to changes in operational and/or program needs, objectives and priorities.
Analyzes data and information; identifies challenges, trends, and quality control issues as well as effectiveness in serving Maine’s diverse populations.
Ensures branch facilities meet the needs of the public and employees.
Reviews and analyzes the impact of proposed state and federal legislation on Maine motor vehicle laws, rules and regulations related to branch operations and drafts responses to the proposed legislation.
Leads team to ensure a positive, equitable, quality customer experience for all Mainers at BMV branches.
Represents the department, bureau and division at meetings, conferences, working groups and workshops.
Drafts and delivers presentations.
The candidate we are looking for will have the following skills:
Knowledge of leadership theories, coaching techniques, and staff development.
Knowledge of management techniques.
Knowledge of change management methodologies, including planning, communication, and implementation strategies.
Knowledge of techniques and best practices for driving cultural change and fostering a positive work environment.
Knowledge of customer centric service delivery
Knowledge of or ability to learn Motor Vehicle law, rules, and regulations.
Proficiency in interpreting data and using it to inform decision-making and program adjustments.
Knowledge of or have the ability to learn State and Federal programs, systems, laws policies and procedures.
Knowledge of or have the ability to learn Department and Bureau goals, budgets, objectives and plans.
Knowledge of or experience with human resources including performance management and diversity, equity and inclusion.
Knowledge or the ability to learn of personnel management in Maine state government.
Ability to develop and implement long-term strategies that align with organizational goals and drive improvement.
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively to diverse audiences.
Ability to analyze organizational data, identify trends, and develop solutions based on empirical evidence.
Proficiency in managing multiple projects simultaneously, including planning, execution, and evaluation.
Ability to work collaboratively with various stakeholders and influence others to achieve organizational goals.
Ability to represent the Bureau and deliver presentations.
MINIMUM QUALIFICATIONS:
A Bachelor’s Degree and ten (10) years of progressively responsible professional level management experience.
Equivalent related professional experience may be substituted for education on a year-for-year basis.
Education or training in business or public administration preferred.
For more information or questions, please contact:Matthew Dudley (Matthew.S.Dudley@maine.gov) or call (207) 441-4512.
Why join our team?
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan – The State contributes the equivalent of 18.09% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
