Easter Seals Jobs

Description:

• Ability to maintain a high level of confidentiality working in a highly-regulated manufacturing environment.

• Ability and willingness to acclimate to the company culture and development goals.

• Self-starter; ability to work with little to no supervision.

• Team player with a proactive, positive attitude and strong sense of self‐motivation, accountability, and responsibility.

• Active listener; excellent communication and interpersonal skills.

• Proven customer support experience.

• Strong writing skills.

• Ability to prioritize workload, work under pressure, and manage time effectively to handle multiple tasks daily.

• Diplomatic and efficient working with multiple departments and a variety of customers.

• Accuracy in data entry.

• Familiarity with Customer Service systems and best practices.

• Ability to understand and follow end to end processes in an environment of technical operations.

Skills:

Administrative support, Order entry, Aerospace, Outlook, Contract administration, Erp, Docusign.

Top Skills Details:

Administrative support, Order entry, Aerospace, Outlook, Contract administration, Erp, Docusign

Additional Skills & Qualifications:

• Display an ethical and positive attitude and contribute to team success.

• Build, establish, and maintain a positive relationship with customers and internal departments.

• Respond to customer inquiries promptly, professionally, and with sufficient detail via email, phone, and in-person.

• Provide order information including but not limited to quotes, status updates, product availability, and delivery schedules.

• Display empathy for customer concerns and handle situations with the company and customer’s best interest in mind.

• Upload and download data and information from customer portals.

• Enter sales orders in the company’s ERP system.

• Coordinate with internal departments to support expedite requests and create recovery plans for delinquent orders.

• Investigate and attempt to resolve customer issues in alignment with company policies, procedures, and work instructions.

• Facilitate customer meetings onsite, on phone, or video conferencing.

• Actively participate in status meetings to gather and report information to customers.

• Compose articulate emails detailing status updates to customer with limited input from supervisor.

• Perform ad hoc projects and other duties as assigned.

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.