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Supervising Emergency Services Dispatcher PROMOTIONAL EXAM Application/Fee Deadline Dec. 18, 2024 (by 5:00 p.m.) Exam Number OC# 60002-410

(Open only to current qualified employees at Cayuga County E-911. See details under Promotional Qualifications below) Application Review Fee: $15 (non-refundable) Exam Date: Saturday, February 08, 2024

MINIMIMUM QUALIFICATIONS (A) Graduation from High School or possession of a New York State high school equivalency diploma, PLUS 2 yrs experience (or its equivalent) as a dispatcher in a computer-aided dispatch/communications center; OR (B) 4 yrs experience as a dispatcher in a computer-aided dispatch/communications center; OR (C) An equivalent combination of training and experience as defined by the limits of (A) and (B) above.

ANTICIPATED ELIGIBILITY (EDUCATION): applicants who are within 12 months of attaining the minimum educational requirements following the date of the examination, may take the civil service exam, but will be restricted from certification until such a time that the minimum educational requirements are met.

SALARY RANGE: $54,486 - $60,063 (+12% differential in lieu of holiday) 2025 Cayuga County Compensation Plan, (CSEA), Grade 14

RESIDENCY: Candidates must be legal residents of NYS for at least 30 days immediately preceding the date of the written test.
SUBJECTS OF EXAMINATION: (MORE DETAIL ON THE CIVIL SERVCIE SITE-4000 characters limit) A multiple choice test designed to evaluate knowledge, skills and/or abilities in the following areas: (Exam Series: Public Safety Dispatcher Series) 1) Coding/decoding information: These questions test for the ability to follow a set of coding rules. 2) Understanding and interpreting written material: These questions test for the ability to understand and interpret written material. 3) Work planning and scheduling: These questions test for knowledge of the principles used in developing and implementing work plans and for the ability to arrange work assignments. 4) Retaining and comprehending spoken information from calls for emergency services: These questions test for your ability to retain specific information that is heard in calls for emergency service, such as a street address, or to comprehend spoken information from emergency service calls, such as determining the location of a site in relation to landmarks. Simulated 911 calls will be played on audio CD. 5) Radio operations and dispatching procedures: These questions test for knowledge of two-way radio systems and operations. 6) Supervision and training: These questions test for the knowledge required by a supervisor to set goals, plan and organize work, train workers in how to do their jobs, and direct workers towards meeting established goals. PROMOTIONAL EXAMINATION SCORING NOTE: Under a scoring formula established by the NYS Dept. of Civil Service, this examination will be BAND SCORED. When a promotion examination is band scored, seniority credits are added to the raw score and not to the final score. Using this formula, the applicable seniority credits are added to the number of questions answered correctly (raw score) of passing candidates. This will result in a total raw score, from which the final band score is determined. SENIORITY CREDITS: Points will be added to an eligible score as follows: 1 point for each creditable five-year period: Years Points Less than 1 year 0 Points 1 year up to 6 years 1 Point Over 6 years up to 11 years 2 Points Over 11 years up to 16 years 3 Points Over 16 years up to 21 years 4 Points Over 21 years up to 26 years 5 Points PREFERRED LISTS: Any person meeting the requirements for an exam who was laid off from an agency for which the exam is being held, and whose name is presently on a Preferred List, is eligible to compete in the exam. Such persons should indicate their present employment and/or the title and location of their last permanent employment in the municipality.