Easter Seals Jobs

Job Title: Associate Operations Coordinator

Job Description

The Associate Operations Coordinator performs basic operational tasks to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality, and efficiency, the individual may perform operational tasks supporting a specific customer, vertical segment, or within a centralized operations center. Responsibilities will vary depending on the assignment.

Responsibilities

• Execute tasks in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.

• Monitor task boards and assigned email accounts to respond to customer and carrier requests.

• Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training when required.

• Follow through on customer or carrier requests to ensure satisfaction.

• Escalate questions or requests when necessary.

• Validate and ensure the accuracy of load data in systems according to company and customer standards.

• Track shipments, enter data for shipments into the system, and communicate delays with all parties.

• Participate in team calls and meetings.

• Other duties or responsibilities as assigned according to team and/or country-specific requirements.

Essential Skills

• Excellent communication skills

• Good computer skills with basic knowledge of Excel

• Ability to multitask and work in a fast-paced environment

• Strong teamwork orientation

Additional Skills & Qualifications

• Prior logistics experience

• Experience in an open floor/pit setting

• Ability to take direction from multiple people

• High school diploma or GED

• Previous customer service experience

• Bachelor’s degree from an accredited college or university (preferred)

• Basic proficiency in Microsoft Office Suite

• Demonstrated communication, prioritization, and time management skills

• Prior work experience requiring attention to detail and accuracy

Pay and Benefits

The pay range for this position is $18.00 - $19.50

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Auburn Hills,MI.

Application Deadline

This position will be accepting applications until Dec 20, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.