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Job Title: Associate Operations Coordinator

Job Description

The Associate Operations Coordinator performs basic operational tasks to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality, and efficiency, the individual may perform operational tasks supporting a specific customer, vertical segment, or within a centralized operations center. Responsibilities will vary depending on the assignment.

Responsibilities

• Execute tasks in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.

• Monitor task boards and assigned email accounts to respond to customer and carrier requests.

• Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training when required.

• Follow through on customer or carrier requests to ensure satisfaction.

• Escalate questions or requests when necessary.

• Validate and ensure the accuracy of load data in systems according to company and customer standards.

• Track shipments, enter data for shipments into the system, and communicate delays with all parties.

• Participate in team calls and meetings.

• Other duties or responsibilities as assigned according to team and/or country-specific requirements.

Essential Skills

• Excellent communication skills

• Good computer skills with basic knowledge of Excel

• Ability to multitask and work in a fast-paced environment

• Strong teamwork orientation

Additional Skills & Qualifications

• Prior logistics experience

• Experience in an open floor/pit setting

• Ability to take direction from multiple people

• High school diploma or GED

• Previous customer service experience

• Bachelor’s degree from an accredited college or university (preferred)

• Basic proficiency in Microsoft Office Suite

• Demonstrated communication, prioritization, and time management skills

• Prior work experience requiring attention to detail and accuracy

Work Environment

This position is onsite four days a week in a low cubicle, open-concept space with two monitors. The dress code is business casual. You will work on a team of 15 and cross-functionally with 110 people on the operations team. The culture is laid back, fun, fast-paced, and loud with music playing. Mondays and Thursdays are required on-site with one remote day chosen from Tuesday, Wednesday, or Friday. Standard hours are Monday-Friday, 8-5 with a one-hour lunch break, strictly 40 hours per week. The office features onsite food vendors, a café, and a rooftop with skyline views. There are opportunities for growth into different departments and management, with competitive benefits and stock options once permanent. The company fosters a fun and family-like environment with events such as a bags tourney, March Madness events, and company-wide celebrations.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.