Easter Seals Jobs

Job Title: Customer Service Representative

Company: InsureScan.com

Job Type: Full-time

Salary: Competitive

Overview: Join the dynamic team at InsureScan.com, a leader in the InsurTech space. We are seeking a proactive and customer-oriented Customer Service Representative to provide exceptional support to our clients. As a CSR at InsureScan, you will be at the forefront of customer interaction, ensuring that all inquiries are handled with professionalism, empathy, and efficiency.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat with accuracy and timeliness.
• Explain complex insurance policies and procedures to customers in an understandable manner.
• Manage customer accounts, process adjustments, and resolve issues to ensure customer satisfaction.
• Collaborate with the sales and technical teams to enhance customer service strategies and improve overall service delivery.
• Document all customer interactions and transactions, detailing the inquiry, the actions taken, and the resolution.
• Stay informed about new products, services, and policies.

Qualifications:

• High school diploma or equivalent; higher education or certifications in customer service or related fields preferred.
• Proven experience in customer service, preferably in insurance or related industries.
• Strong communication skills and the ability to handle stressful situations with grace.
• Proficiency in using customer service software, databases, and tools.
• Knowledge of insurance policies and terms is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.

How to Apply: Submit your resume and cover letter via our careers page at [insert URL]. Make sure to highlight your experience in customer service and any specific skills related to the insurance industry.

Join us at InsureScan.com and contribute to redefining the insurance landscape through innovative customer service!