Easter Seals Jobs

member services representative.

• atlantic city , new jersey

• posted september 4, 2024

job details

summary

• $46,500 - $52,000 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4601488

job details

Do you have a knack for explaining complex healthcare benefits? Are you passionate about empowering a diverse community to get the most out of their coverage? Ready to take the lead, mentor others, and make a real impact? If so, Randstad wants to speak with you! As a go-to expert, you'll resolve inquiries, guide members, and help them maximize their healthcare options.

salary: $46,500 - $52,000 per year

shift: First

work hours: 8 AM - 6 PM

education: High School

Responsibilities

• Serves as the main point of contact for the Fund's members, unions, employers, providers, and vendors on benefit, claims and eligibility issues, education, and questions

• Receives and records telephone inquiries regarding plan benefits, claims, and eligibility; backs up Member Services I, and II, as well as Reception positions for walk-in inquiries

• Encourages members to take steps to get involved in programs to improve their health

• Performs telephonic enrollment functions and in-person outreach as needed

• Recognizes and communicates issues to management including trends and anomalies

• Research benefit, eligibility and claim issues and initiates corrective action with relevant departments

The essential functions of this role include:

• working weekends

Skills

• Industry Representative

• Call Center Support

• Active Listening

• Telephone Etiquette

• Empathy

• Follow-up

• CRM

• Typing Skills

• Basic Software Skills

• Spanish (6 years of experience is required)

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

TS

tessa stanzione

• tessa.stanzione@randstadusa.com