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Summary This incumbent of this position serves as an IT Specialist (Systems Analysis) and could be assigned to any one of the key functional areas within the Air Traffic Voice Switch System Team, which are Systems Engineering; Software Engineering; Configuration Management; Hardware Engineering; and System Test and Evaluation. Responsibilities Our operational groups focus on the key daily mission of providing second level engineering support and serve as the Office of Primary Responsibility (OPR) for assigned commissioned National Airspace System (NAS) systems. Our services support the safety mission within the FAA Administrator’s Strategic Plans and Goals. Information technology includes computers, network components, peripheral equipment, software, firmware, services and related sources. Work in the Technical Category at this pay band is characterized by such assignments as: Collects, records and analyzes data/information: identifies problems and performs analysis. Plans and carries out projects for collecting detailed data or information from primary sources. Such projects are typically a part of a large and continuing program. Plans and analyzes data. May suggest data sources and prepare interpretive reports of limited scope. Characteristic information technology assignments in the Systems Administration specialization at this pay band include: Evaluates the feasibility of proposed new systems development projects involving the procurement of established applications. Consults with customers to refine functional requirements. Translates functional requirements into design specifications and determines best approaches for implementation within an established technical environment. Works with application developers to isolate and solve design problems encountered during testing and implementation stages. Duties will include: Serve as the technical point of contact for computer system architecture and system software organization to assist in the software development and cyber-security matters relating to in-service improvements, analysis, design, development, and implementation of system-wide software/firmware/hardware modifications; service life extension; and failure analysis/support in response to NAS related problems beyond the assigned repair capability of the field. Applying operating system theory, data structures, computer system architecture, software engineering, configuration management, and computer communications for the development and evaluation of the operational readiness and/or supportability of NAS systems for deployment. Recommend solutions to improve/enhance cyber security, system performance, and lengthen service life by using a knowledge of techniques, procedures, and processes such as operating system theory, data structures, software engineering, and computer communications while ensuring the confidentiality, integrity, and availability of systems, networks, and data. Provides assistance to system users and other technical support staff on system functionality and support requirements. Informs Manager and Program/Project Lead of progress, unique problems/issues, and unresolved issues. Utilizes expertise relating to voice switching systems to maintain software baseline functionality, configuration consistency, and long term maintainability of NAS systems. Analyzes trends, identifies problems and impact to operations and continued compliance with regulatory requirements. Ensure activities are complete in accordance with the project scope and within the approved schedule and budget constraints. Create strategies for risk mitigation and contingency planning as well as plan and schedule project deliverables. Recommends additional components to improve overall system performance. Additional duties may be assigned as required. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position at the FV-H (FG/GS 10-12) level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-G (FG/GS 5-9) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized Experience may include but is not limited to: experience applying operating system theory, data structures, computer system architecture, software engineering, configuration management, and computer communications for the development and evaluation of the operational readiness and/or supportability of NAS systems for deployment; Analyzes trends, identifies problems and impact to operations and continued compliance with regulatory requirements. AND Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants should include examples of Experience in their work history. OR, Education substitution: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR, Combination Education and Experience: May be qualifying for this position. AND In addition to the above qualifications, the following has been determined to be Quality Ranking Factor (QRF). This means applicants who possess this factor are considered to be Well-Qualified. Quality Ranking Factor (QRF): Well-qualified candidates will demonstrate experience in software development and/or software configuration management relating to voice switching systems within their resume. Qualifications must be met by the closing date of the announcement. Education KSA Information: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee. NOTES: 1. Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed, or emailed applications cannot be accepted. 2. Some, none or all applicants may be interviewed. 3. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. 4. Position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: Pay & Benefits | Federal Aviation Administration (faa.gov). 5. To confirm receipt of emailed documents, please contact Tia Bagby at Tia.M.Bagby@faa.gov. Links to Important Information: Locality Pay, COLA