Easter Seals Jobs

The Vice President, Franchise Operations is a key leadership role responsible for driving culture, guest experience, operating standards, training, and growth for the Arby’s restaurants while maximizing sales and franchisee profitability. This position is ideal for a strategic leader who thrives in dynamic environments and is passionate about operational excellence and delivering exceptional guest experiences.

Duties and Responsibilities

• Build a culture of high performance and accountability which embodies our values and delivers on our brand promise

• Drive sales and franchisee profitability through the improvement of operating standards, guest experience, and growth

• Achieve Objectives and Key Results (OKRs) as well as key financial and development results equal to or better than annual Budget

• Supervise and motivate Director of Franchise Operations and Business Consultants to uphold standards to meet business objectives and enhance guest experience

• Establish and maintain a best-in-class organization across the Operations team

• Support collaboration and execution of strategic initiatives across Marketing, Development, Supply and Technology

• Establish and maintain best-in-class franchisee relationships for mutual success between franchisor and franchisee owners

• Develop and execute strategic market plans to drive sales, guest experience, franchisee profitability, new store development and remodels

• Experience establishing and driving development growth across multiple markets, both market reset and new territory scenarios

• Manage franchisee business reviews, eligibility to expand, food safety audits, reported sales and P&L submittal

• Ensure the development of Certified Training locations and the execution of training programs for new and existing franchisee training

• Review the performance of Directors of Franchise Operations in accordance with Inspire performance management processes

• Ensure all restaurants maintain safe food safety and security practices as outlined in our operating procedures and required by regulatory agencies

• Ensure compliance with all federal, state and local laws, as well as company and brand standards

• Participate in the development of annual strategy and budgets

• Create an atmosphere where people motivate themselves to achieve mutually beneficial goals

• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

EDUCATION QUALIFICATION

• Minimum: High School or GED

• Preferred: 4 Year / Bachelors Degree

EXPERIENCE QUALIFICATION

• 10+ years of experience in Restaurant Operations or related leadership role, managing both people and processes

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Must be self-motivated, detail oriented and have a passion for teaching others

• Proven operations results and business acumen

• Strong planning and execution

• Demonstrated ability to lead transformation and guide constructive change

• Able to think strategically and be comfortable “rolling up the sleeves” and executing the strategic plan

• Excellent financial, analytical, verbal and written communication skills

• Proven track record of growing and developing talent within your organization to create a leadership bench

• Capacity to manage multiple diverse responsibilities, establish priorities, and make sound independent judgments for the business

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

When you work at Arby's, it’s more than just a job; it’s an opportunity to prioritize your growth and development while having a ton of fun. We're proud of the food we serve. Our goal is to be the best in the business, and we can't do that without great people like you!