Job Information
Chick-fil-A Employee Relations Lead in Atlanta, Georgia
Overview
As Chick-fil-A Supply continues to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent support structure to meet our growing business needs. The Talent Relations Leader will support these capabilities and scale to meet these needs.
The Talent Relations Leader will serve as the People leader of the Talent Relations Team. The Talent Relations Leader will oversee the assignment, management, and direction of Talent Relations matters and Compliance. This role is responsible for directing the work of future Talent Relations Advisors to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a positive work environment for Chick-fil-A Supply Staff and Team Members. Additionally, this role directs the research and reporting, as needed, and aids in the consistent administration and training on employment law matters. In conjunction with senior leaders in Talent, this leader will influence the implementation of strategies to mitigate risk and protect the Company's culture.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A Restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Responsibilities
Direct the work of the Talent Relations team serving as an advisor on Talent relations best practices and strategies
Work closely with Talent teams and/or the Legal team on Talent relations matters ensuring a thorough investigation plan, recommendations to resolve issue, and completion of appropriate documentation
Consult with Legal to ensure consistent and uniform interpretation and application of policy and practice related to Talent relations cases
Evaluate and resolve Talent relations or work-related concerns which may require meeting with People Leaders to determine appropriate action
Liaison with various department teams, including Talent, Legal, and Operations, and lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with law
Proactively assess trends in Talent relations matters with learnings and recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff and Team Members
Consult, coach, and educate Staff, Talent and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment
Create and maintain reports and systems that track Talent Relations cases, data, processes, trends/themes and provide frequent updates to senior leaders
Manage a team of advisors on investigations and documentation overseeing work and providing guidance
Manages review of internal website for Talent Relations policies and ensures website information is current and up to date
Facilitates training for Staff, Team Members, and Leadership on various employment law matters, in partnership with Legal
Partners with Leadership, Legal and Talent to ensure compliance with applicable federal, state, and local laws, regulations, rules, and agency polices
Travel to various distribution centers to conduct on-site assessments and serve as additional onsite Talent support
Coordinate and facilitate training sessions for employees at distribution centers, adapting content as needed to meet specific requirements and challenges
Minimum Qualifications
Bachelor's Degree
7-9 years of professional relevant work experience
Minimum 7 years Human Resources experience with focus on employee relations for 5 or more years
PHR, SPHR, SHRM-CP, SHRM-SCP preferred
2 or more years of experience in a distribution, manufacturing and/or warehousing environment
2 or more years of labor relations experience
Demonstrated knowledge and application of federal, state and local employment laws such as Title VII, ADA, FLSA, FMLA, ADEA, STAA, harassment & retaliation, workers’ compensation statutes in workplace setting
Aptitude to work with several technology platforms
Knowledge and understanding of Microsoft’s standard suite of work solutions (Word, Excel, PowerPoint, Outlook, Teams, etc.)
Excellent writing, documentation, and editing skills, specifically in the development of reports, guidelines and written summaries
Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the Company
Proficiency in collecting, analyzing, and interpreting complex data
Ability to work through complex talent matters bringing resolution in a calm and professional manner
Ability to listen with patience and respond to high level, controversial issues utilizing good judgement
Ability to use tact and diplomacy in resolving sensitive issues
Ability to prioritize, work independently and time manage work assignments
Ability to develop collaborative and innovative solutions around Employee Relations issues and Practices
Seen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters, using a multi-HR-faceted approach to problem solving
Strong leadership skills to lead and manage others
Demonstrated skills in negotiation, facilitation, and mediation
Experience handling high volume investigations including field investigations
Ability to prepare and present training programs and materials
Ability to coach and develop leaders at all levels on effective employee relations
Travel up to 25%
Preferred Qualifications
Prior experience working in a fast paced and rapidly changing environment
Working knowledge of distribution (warehouse) and transportation operations
Ability to analyze data to identify trends or learning opportunities
Excellent organizational skills and close attention to detail
Experience driving clarity in ambiguous situations
Minimum Years of Experience
7
Travel Requirements
25%
Required Level of Education
Bachelor's Degree
Job FunctionHuman Resources/People
Position TypeExperienced Professionals
Requisition ID2024-17222
Posting Location : LocationUS-GA-Atlanta
