Easter Seals Jobs

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Remote Housing Coordinator

PRIMARY PURPOSE : To provide account support for key clients; to maintain client and key vendor relationships; and to proactively identify and resolve issues that impact customer satisfaction ensuring consistency in process within the account as well as client retention.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responds to and resolves client issues including coordination of process changes with internal and external provider resources.

• Facilitates communication to internal and client groups seeking feedback related to customer service issues, including participating in client meetings and conference calls.

• Coordinates project activity; acts as contact for company program managers, clients and external vendors for related projects; and communicates with management regarding long and short term projects, impact of procedural and process changes, and other staffing and operational effectiveness issues.

• Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues.

• Assists in managing identified issues relating to expectations and roles in conjunction with other implementation and development resources, including answering questions, setting priorities, establishing goals, and meeting deadlines.

• Assists in development and management of enhanced customer interfaces, self-service channels, and partner relationships to further integration opportunities and improve program delivery.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Five (5) years of related experience or equivalent combination of education and experience required to include customer service, account representative/management or leadership experience. Four (4) years of experience implementing customer interaction or process improvement programs with a focus in customer service strongly preferred.

Skills & Knowledge

• Strong understanding of claims reporting, contact center processes, and intake systems

• Excellent problem resolution and project management skills

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Excellent negotiation and facilitation skills

• Ability to work in a team environment

• Ability to handle multiple conflicting priorities

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)