Easter Seals Jobs

Position Purpose:

The Pro Platform Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional teams to manage day-to-day operations of Salesforce supporting Home Depot Pro. The manager will work closely with teams of product managers, developers, designers and business partners to define CRM strategies, lead implementation efforts, and execute Tableau data visualization. In addition, the manager supports in-depth Salesforce.com application reviews, communicate and present across all levels of the organization, support cross-functional balanced teams, and coach heir team of admins to drive a best-in-class experience across Salesforce

Major Tasks, Responsibilities & Key Accountabilities:

40% - Delivery & Execution:

• Reviews recommended solutions and work of Salesforce Administrators to ensure Salesforce.com products are aligned with company, stakeholder and end user priorities

• Documents, reviews and ensures that all quality and change control standards are met

• Removes roadblocks and obstacles that may impair balanced teams to help ensure delivery of Salesforce.com products in order to meet strategic, financial and technical goals

• Receives incoming requests from stakeholders while keeping in mind strategy, product vision and user needs

• Provides regular updates to leadership regarding progress of Salesforce.com products within portfolio

30% - Platform Strategy & Management:

• Understands Saleforce.com product offerings and feature sets, as well as future Salesforce.com roadmap and periodic customer releases

• Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver Salesforce.com products that provide Home Depot associates (customers) with a best-in-class Customer Relationship Management experience

• Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience

30% - Leadership:

• Provides leadership, mentoring and coaching to Salesforce Administrators

• Attracts, retains and develops top talent to build a world class Salesforce Administration Team

• Fosters collaboration with team members (Product Management, Analytics, Engineering, UX, etc.) to drive value and identify and resolve impediments

• Acts as a proponent of modern software development practices

• Advocates for the end user and stakeholder by becoming associated with Salesforce.com products, empathizing with and understanding user needs

• Works with the balanced team to continuously assess progress, disseminate lessons learned and understand next steps

• Guides more junior team members in strategy, alignment, analysis and execution tasks

• Participates in and contributes to learning activities around modern design and development core practices (communities of practice)

Direct Manager/Direct Reports:

• This Position typically reports to Sr. Manager or Director

• This Position has 3-6 Direct Reports

Nature and Scope:

Typically reports to a Sr. Manager or Director.

This position has 3-5 direct reports

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.

Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must be legally permitted to work in the United States

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

5 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

• 5+ years of relevant work experience

• Proficiency in working as a Salesforce.com Administrator in a modern software development in an enterprise environment, across various Salesforce.com products

• Proficiency in agile methodologies, and continuous deployment

• Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis

• Proficiency in communicating with and influencing functional and technical team members at all levels in the organization

• Proficiency in working as part of a collaborative, cross-functional, modern software design and development team

• Proficiency in identifying goals, metrics and analytics to measure product value

• Excellent written and verbal communication skills

• Experience conducting competitive research and analysis

• Experience guiding more junior team members through Salesforce Administration fundamentals in a professional setting

• Experience balancing workloads across teams

• Experience managing and growing team members in a professional setting

Knowledge, Skills, Abilities and Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Cultivates Innovation: Creating new and better ways for the organization to be successful

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions

• Develops Talent: Developing people to meet both their career goals and the organization's goals

• Drives Results: Able to deliver on objectives and goals

• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $100,000.00 - $240,000.00