Easter Seals Jobs

Summary:

This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.

Duties and Responsibilities:

• Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.

• Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.

• Handle, document , and resolve or escalate any email issues presented

Education and Experience:

• 3 years of customer service in a call center environment preferred, 1 year required.

• High School Diploma required.

• College degree in Information Technology or Technical college degree preferred.

Required Skills:

• Advanced technical knowledge.

• Advanced communication & customer service skills.

• Advanced call center skills.