Easter Seals Jobs

Principal - Business Process Optimization and Automation

About the Role -

The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance Business process optimization and Automation consulting engagements. Applicant should have some of the following: Experience in working on Insurance Business Process across multiple Insurance product lines Life Annuities Brokerage Property and Casualty (Personal and Commercial Lines) Group benefits. Disability Insurance Long Term Care Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc. Experience in Process discovery, Process Assessment by identifying opportunities for process improvement and business process automation. Worked on end-to-end current state mapping and future state solution creation. Experience in end-to-end business process automation engagements with insurance carriers. Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI. Process Assessment for Digital transformation and modernization programs. Process Mining and Task Mining experience is a plus. Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc. Experience implementing Automation platforms likes UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations. Experience in value realization and continuous monitoring of benefits from process improvements and automation. Operating Model optimization of Insurance operations. Change Management during operations and digital transformation. Agile / Scrum / Kanban Methodology. Competency in SharePoint, PowerBi, JIRA/Trello/ADO.

Other Qualifications Bachelor's degree or foreign equivalent required. MBA or equivalent advanced degree, Industry-related certification preferred. Minimum of 10 years of relevant work experience with 2 years of experience in comparable consulting services. Strategic mindset and the ability to lead and develop other team members. Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals. Excellent relationship-building abilities. Ability to collaborate with resources in global delivery model. Experience in leading programs using Agile and/or hybrid methodologies.

Additional Consulting Responsibilities Client Relationship and Development: Leads team interactions with clients, including clients at senior levels. Anticipates and proactively addresses client's needs. Earns client's respect and appreciation. Client Delivery: Leads client delivery teams. Manages projects and drives projects to completion. Value and Expertise: Establishes focus area and concentrates deployment and delivery in that area. Establishes track record in focus area. Begins to contribute thought leadership and IP in focus area. People Development and Learning: Mentors and develops consultants on delivery teams. Ensures team members have skills needed to execute and deepen their expertise while on the project. Has counselees and meets them regularly. Helps them understand strengths and weaknesses, set realistic targets, and establish development plans that balance firm needs and personal aspirations. Consulting Behaviors: Develops focus area or specialization. Builds personal brand. Leads and mentors' others. Cares about development of junior consultants and invests in their progression. Grows Infosys network outside of Consulting. Leverages relationships with CSG and other delivery units to enhance client solutions and identify new opportunities for Consulting work. Reads situations and adjusts personal approach accordingly. Adopts behavior and language appropriate to the situation, to stay effective in different environments. Stays abreast of market developments in practice or discipline. Ide tifies threats and opportunities and positions to meet them; proactively learns new skills and abilities to stay relevant. Leadership and Firm Development: Leads delivery teams effectively, providing direction, guidance, motivation, course correction, and air cover as appropriate. Supports development of innovative thinking. Understands the Infosys Consulting business drivers and KPIs needed to build an effective and successful business. Represents Infosys through appropriate application of Infosys' sales and marketing materials/publications (service offerings, blog posts, etc.). Plays a key role in practice or firm-building activities. Takes bottom-line responsibility for firm building deliverables or activities. Sales: Supports Associate Partners and Partners in pursuit and proposal work. Identifies opportunities from client work and relationships; raises them to appropriate Associate Partner or Partner for action.

Additional information

Travel to client sites and for practice work efforts is required on an as needed basis. U.S. and Canadian citizens and those authorized to work in the U.S. and Canada are encouraged to apply. Infosys will not sponsor H-1B or other work authorization for this role at this time.

About Us: Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity