Job Information
Insight Global Desktop Support in Atlanta, Georgia
Job Description
An Insight Global customer is looking for an onsite Desktop Support Associate to join their support team in the Marietta, Georgia area. This resource will be providing Desktop Support to over 300+ end-user in an environment that is 99% windows technologies. This resource will be responsible for a lot of AD creation, email licensing, and account setups. They will be answering tickets coming in and providing troubleshooting on software & hardware issues, printer support, and computer resets. Candidates must be willing to work on-site 3 days a week long term in the Marietta office and be willing to commit to 1 month of training, 5 days onsite.
The pay rate range available for this role is between $25 - $35/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years desktop support experience
Hands on support of desktops, laptops, docking stations, etc. (Lenovos and Dell with some Mac preferred)
Windows support experience
Strong experience with Active Directory
Experience creating groups/accounts/provisioning access
Experience troubleshooting VPN issues, Printers (preferably Ricoh), VoIP phones and conference peripherals (preferably Mytel)
Experience using a ticketing system (preferably ServiceNow) - to include handling escalated tickets from the ServiceDesk
Experience supporting application issues as well as experience with providing remote support (preferably Ghost)
Imaging experience, ability to create image from scratch highly preferred Ability to draft documentation
Experience performing or creating a system for asset management
Creating documentation using confluence or a similar tool for documentation
Experience troubleshooting SAP application related issues or financial applications
Kaseya
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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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