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Delta Air Lines, Inc. Delta Material Services, Program Manager Operational Excellence in Atlanta, Georgia

How you'll help us Keep Climbing (overview & key responsibilities)

The DMS Program Manager - Operational Excellence will be responsible for the overall success of the Operational Excellence program of Delta Material Services (DMS). DMS has been consistently growing since its inception. The Operational Excellence program has been launched to set the framework of continuous improvements in business process management and project management to position DMS for an accelerated growth trajectory.

We are looking for a professional with hands-on experience in managing Business Process Management (BPM) and Project Management utilizing PMI principles in a medium to large scale business enterprise. The successful candidate will be a highly motivated individual who is adept in working in a strong matrix environment and works collaboratively across business teams. DMS is a dynamic, fast moving work environment with changing priorities like a start-up.

Responsibilities and Duties:

  • Develop, implement and execute the operational excellence program across the enterprise

  • Partner with organizational leaders and their teams to define and execute results focused improvement initiatives aligned with the strategic objectives of DMS

  • Create and lead cross functional project teams including information compilation and information flow

  • Responsible for the timely delivery of process and project commitments across teams

  • Identify key opportunities and gaps in the core business and project management processes and aligns resources to these priorities

  • Coach and train identified project managers to adhere to sound project management practices and methodologies including project identification, budget calculations and business justifications. Track and report project status anticipating and removing project barriers

  • Promote a continuous learning environment and ensure ongoing training and development across the enterprise on principles, techniques and methodologies throughout the organization

  • Foster a sense of urgency and champion cultural change that pushes for continuous improvement with a focus on improving efficiency, quality and driving down costs

  • Drive the utilization of the appropriate charters, quality improvement methodologies, tools and techniques to drive improvements

  • Ensure projects are integrated and aligned with other business activities and with the appropriate project/process owners to accomplish the project goals

  • Ensure two-way open communication throughout the organization, keep the stakeholders informed of program status, ensure coordination of activities and key learning.

  • Demonstrate a data and process mindset and statistically verify improvements.

  • Own the timely delivery of initiatives and regularly reports to leadership team with status of schedules, budgets and achievement of intended objectives.

What you need to succeed (minimum qualifications)

  • Candidates for this position may have completion of a Bachelor’s degree in management or related discipline plus 5+ years of experience working in a continuous improvement role with proven track record of leading the transforming of behaviors and subsequently a culture to a continuous improvement organization

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3+ years of experience developing and leading teams with strong matrix and indirect reporting relationships in continuous improvement and process excellence

  • Demonstrated ability to provide team with a clear sense of direction

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Demonstrated ability to interact and network with senior executives

  • Superior communication skills (written, verbal and presentation) to influence, motivate, and manage diverse groups

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Strong business acumen and understanding of various business disciplines (commercial, finance, operations, technical, etc.).

  • Excellent planning, organization, analysis, and problem-solving skills

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Passionate about winning and achieving results

  • Excellent ability to collaborate with various teams across DMS and Delta is required

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Working knowledge of the commercial aviation aftermarket will be an added advantage

  • Project Management certification (PMP or equivalent) is required

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Consistently prioritizes safety and security of self, others, and personal data

  • Embraces diverse people, thinking, and styles

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Possesses a high school diploma, GED, or high school equivalency

  • Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

  • Lean Six-Sigma Black Belt or Green Belt Certification

  • Candidates for this position may have completion of a Master's degree with 3+ years of relevant work experience

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Our people are our success.

  • Competitive salary, and performance incentives

  • 401(k) with generous company contributions up to 6%

  • Paid time off including vacation, holidays, maternity and parental leave

  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

  • Domestic and International space-available flight privileges for employees and eligible family members

  • Career development programs to achieve your long-term career goals

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

  • Recognition rewards and awards through the platform Unstoppable Together

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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