Easter Seals Jobs

Description We are seeking a Customer Service Representative for our operations in the non-profit sector in Atlanta, Georgia. This role is a short term contract employment opportunity and is focused on managing customer interactions, maintaining accurate data records, and efficiently processing applications.

Responsibilities:

• Efficiently manage inbound calls, responding to queries with professionalism and courtesy

• Serve as the initial point of contact for new applicants, providing necessary guidance

• Evaluate applicant qualifications for program eligibility

• Ensure accurate and timely data entry of customer details

• Maintain and update data spreadsheets using Office software, particularly Excel

• Organize, scan, and file essential documents

• Perform additional administrative duties as required

• Ensure a welcoming and friendly environment for all interactions

• Collaborate with case managers by providing relevant applicant information

• Manage email correspondence and schedule appointments as needed. Requirements • Experience in answering inbound calls in a detail oriented and courteous manner.

• Proficiency in providing call center customer service, demonstrating excellent communication and interpersonal skills.

• Prior experience in a customer service role, with a focus on problem-solving and customer satisfaction.

• Ability to efficiently perform data entry tasks with a high level of accuracy.

• Experience in email correspondence, with strong written communication skills.

• Familiarity with handling both inbound and outbound calls in a high-volume environment.

• Proficiency in using Microsoft Excel for data analysis and reporting tasks.

• Proficient in using Microsoft Word for drafting communications and reports.

• Experience in order entry, with a focus on accuracy and attention to detail.

• Ability to schedule appointments effectively, managing multiple calendars if necessary.

• Experience in document scanning, ensuring all relevant information is accurately digitized.

• Familiarity with traditional filing and e-filing systems, demonstrating strong organizational skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .