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Our client is seeking a Customer Operations Associate to join their team. As a Customer Operations Associate , you will be part of the internal sales/marketing teams, customers and business partners by processing orders and inquiries from entry to delivery. The ideal candidate will have strong communication skills, mechanical skills, and troubleshooting abilities which will align successfully in the organization.

Job Title: Customer Operations Associate

Location: Atlanta GA 30313

Shift time: 9 am to 5:30 Monday-Friday

What's the Job?

• This role is responsible for providing dedicated support for our internal sales/marketing teams, customers and business partners by processing orders and inquiries from entry to delivery. The associate will research and resolve issues for our internal/external Customers and business partners using CCNA order management systems based on established service level agreements.

• Provides single point of contact for Customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and inputting data into SAP IC. Customer issues and resolutions must be captured and documented correctly.

• Manage Customer Orders - Create orders as needed to meet Customer Requested arrival dates while minimizing cost to serve.

• Responsible for working with appropriate CCNA stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers.

• The work is transactional and focuses on resolving issues for one order at a time.

• Recommend systems and process improvements for Product Order Management.

• Ad hoc projects - Assist Sales & Marketing teams with special projects as needed.

• Manage Orders - Create orders as needed to meet Customer Requested arrival dates while minimizing cost to serve.

• Responsible for working with appropriate CCNA stakeholders in Sales/Marketing, as well as Product Supply Chain to determine closest available plant with inventory, and to execute each request as needed for our partners.

• Ad hoc projects - Assist sales/marketing with special projects as needed, ie new product roll outs, specific geographical product market testing, supplying product for high visibility marketing events throughout the year.

What's Needed?

• 1 year Customer Facing role.

• 1 year Call Center experience.

• Superior Communication skills

• Excellent technical skills (SAP, SAP IC, Microsoft Excel, Microsoft word, sharepoint)

• Excellent problem solving skills

• Customer relationship skills

• People relationship skills

What's in it for me?

• Opportunity to work in a dynamic sales/marketing team.

• Gain valuable experience in POM Special Services Team Member(Customer Operations Associate)

• Be part of a team that values safety and quality.

• Develop your skills in a supportive and collaborative atmosphere.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.