Easter Seals Jobs

Job Information

Chicken Salad Chick Call Center in Atlanta, Georgia

Description

Responsibilities

  • Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

  • Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.

  • Accurately entering data into the order entry system to facilitate seamless order processing.

  • Adhering to standard work practices to ensure professional and consistent service delivery.

  • Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

  • Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

  • 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.

  • Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).

  • Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.

  • Familiarity with Salesforce.com is a plus but not required.

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