Job Information
Net2Source Business Analyst III in Atlanta, Georgia
Job Title: Business Analyst III Location: 1010 Delta Blvd., Atlanta, GA 30354 (Hybrid; Only after candidate is fully trained. ) Duration: 12 Months (Possible extension)
Summary
- Identify and support implementation of automation opportunities in QA efforts for scalability and growth
- Utilize SQL, SAS, Tableau, Access, Excel to create and report on operational metrics and inform areas to focus on delivery stations and understand service standards for specific job functions
- Serve as a process improvement leader for large and complex Airport Service initiatives
- Have a team first attitude with the success of our team and business partners as their top priority
- Be a highly analytical thinker who looks for problems to solve and then comes up with innovative ideas
- Support and make recommendations towards improvements in service standards development, QA program, airport initiatives and related processes
- Prepare weekly and monthly performance reporting and customer experience insights based on various internal and external data sources
- Identify service/quality issues and root causes, identify corrective actions, and drive continuous improvement in close coordination with the Service Delivery teams, ensuring a cohesive effort between implementation, CXO, curated action plan development, and Red Coat program and Premium Services developments
- Overall responsibility for measuring and evaluating the efficacy of service standards and goals for the organization based on consumer trends, survey responses, and audit data
- Always keeps a safety-conscious environment top of mind when assessing continuous improvement processes, resulting in employee and customer safety and wellbeing.
Qualification
- 5 years equivalent work experience
- Technical and Analytical Skills (ex: SQL, Python, SAS, Tableau, Microsoft Office, etc.)
- Flexible, Proactive, and able to multitask
- Creative, collaborative, and innovative problem solver Strong communication (written and presentation) and interpersonal skills
- Strong communication skills
Preferred
- Strong technical skills in SQL, Tableau, Excel, Power BI
- Strong communication skills (Written, spoken, and presentation)
- Ability to transform analysis into a well-informed suggestion
- Highly innovative - does not wait on manager to provide work but instead seeks to find solutions to Airport Customer Service problems
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