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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The BaSE Call Center Specialist will be responsible for the job responsibilities listed below in support of multiple operating districts. The Call Center Specialist position reports to the Call Center Manager. The Call Center Specialist’s primary responsibility is to provide support for issues reported by operations and facility personnel. 

Responsibilities:

• Responds to internal customers

• Answer and field incoming calls

• Ensure up to date compliance and job specific training

• Dispatch and follow up with vendors or UPS mechanics to track repair completion

• Special projects

• Trend analysis

• Maintain document libraries

• Distribute reports on a daily, weekly and / or monthly frequency

• Develop, review and provide internal reporting of key performance indicators

• Attend department meetings

Qualifications:

• Bachelor's degree or international equivalent in engineering - PREFERRED

• Proficiency in Microsoft Office products

• Customer service experience

Internal Salary Grade: 10E

Location: Role will be based out of GAGLK35 (35 Glenlake Pkwy)

Shift: The work hours for this role will be twilight: 12PM - 9PM

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company: UNITED PARCEL SERVICE

Category: Buildings & Systems Engineering

Requisition Number: R24043691

Location: Atlanta,Georgia