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Microsoft’s Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking to fill the role of AMERs East Construction Quality Manager to join our diverse and inclusive team. This role will play a crucial part in ensuring the high standard and reliability of our product.  

The AMERs East Construction Quality Manager is responsible for implementation of the construction quality program across all Microsoft sites.  They will utilize industry best practices and lessons learned to implement a quality management program to ensure site teams adhere to project parameters and meet the highest standards of performance, functionality, and safety.    

The AMERs East Construction Quality Manager will collaborate with our construction, procurement, and engineering teams to ensure that our quality tools and processes fit the needs of the business and are continuously improved to deliver best in class performance on our Data Center build projects.  

The AMERs East Construction Quality Manager reports directly to the AMERs East Construction Quality Director and works across the regions to ensure consistency and continuous improvement in the QAQC (Quality Assurance and Quality Control) program.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.     

Responsibilities

Accountability

• Responsible for Leadership of Safety, Quality Programs (including Quality Assurance and Quality Control –QA/QC Management Programs) and predictable delivery to meet the business need date and cost expectations. 

• Responsible for leading quality project delivery across multiple Regions, campuses and oversight of project teams on those projects 

• Promote collaboration with all partners and stakeholders in support of the construction project delivery at the expectations of Quality Assurance and Quality Control, with indicators to show performance within KPI expectations 

• Provide oversight of the Regional and Sub-Regional Quality Managers within the AMERs East Portfolio and overall team to ensure that the projects are delivered to Quality Expectations 

   

Business Processes

• Responsible for Leadership across multiple regions and campuses for Safety, Quality and predictable delivery to meet the business need date  

• Create and maintain best practices to identify and incorporate high quality delivery solutions. 

• Hold General Contractors and vendor quality performance at the highest levels of Quality per the Contract 

• Drive deployment of Quality Programs and solutions that can be socialized across projects.   

• Facilitate decision-making to drive timely solutions, schedules, and manage change as required.  Apply influence, strategies, and negotiation skills to identify options and recommend solutions to meet project delivery quality expectations.     

Communication

• Provide clarity in communications for the Quality Assurance and Quality Control Program 

• Regularly reviews cost and Key Performance Indicators (KPI) metrics, invoices, process/policy communications to client partners.   

• Coordinate meetings and activities of quality performance and integration of lessons learned.   

• Report Regional Quality Performance to established indicators     

*Supplier Contract compliance to Quality Requirements *

• Manage Regional compliance with quality requirements per the contracts  

Qualifications

Required Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 2+ years experience managing cross-functional and/or cross-team projects.

• 4+ years of experience in managing quality programs on large scale construction programs, construction quality manager, commissioning expertise, quality control testing, preferably in data center, semiconductor, oil-gas, bio-pharmaceutical construction or other industrial construction reliant on specific quality installation practices and adherence.   

• 4+ years experience using Microsoft 360 Suite, BIM (building information modeling), Bluebeam, and construction software tools.

Preferred Qualifications

• Proficient in using data analytics and internal reporting tools, such as PowerBI, Compass Cx and other statistical inference tools. Analytical mindset: Analytical and problem-solving skills with the ability to interpret complex data and identify trends.   

• Detail-oriented: Meticulous attention to specification and governing standards detail and installation compliance with a commitment to delivering high-quality results. This includes auditing contractor certifications.   

• Technical mastery of continuous/process improvement methodologies such as DMAIC (Define, Measure, Analyze, Improve, and Control), Lean, DFSS/process design, process management and change management.   

• Certifications in quality control and testing are preferred. CQM certificate from US (UNITED STATES) Army Corp of Engineers, OSHA (Occupational Safety and Health Administration) 30,    

• Knowledge of the Failure Mode and Effects Analysis (FMEA), 8D or other structured problem-solving methodology   

• Cost of Poor Quality (COPQ) analysis and Incident Support Operations (ISO) 9000 experience. Altered Structured Query (ASQ) certification, Construction Quality Management (CQM), Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA)   

• Experience managing a structured quality system.   

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until December 1st, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .