Job Information
Ohio University OHIO:CRM Operations Manager in Athens, Ohio
Job Description:
The OHIO Online CRM Operations Manager is responsible for supporting the OHIO Online CRM operations serving student services and success for enrolled online students. Ohio University strategically uses Slate to support these functions, and this position is responsible for maintaining the functionality and reporting within the CRM to optimize usage for the unit. This position will collaborate closely within OHIO Online with functional leaders and the Student & Programs Communication Manager. The position will also collaborate closely with Enrollment Management and Student Success Technology, which provides central oversight for the enterprise-wide implementation of Technolutions Slate as well as the Office of Information Technology. The incumbent is responsible for identifying opportunities to leverage current and new technologies for greatest effectiveness in student success operations.
Job Responsibilities Include:
Work closely with Slate Application Administrators, OHIO Online, and the Student Success technology staff to develop required functionality and identify opportunities for efficiencies across all of OHIO’s instances of Slate. Support the newly implemented Slate- Current Student instance by monitoring system integrity and quality control, managing or supporting the execution of campaigns, forms, and managing secure roles, permissions and dashboards. Collaborate with functional leaders to identify means of increasing efficiencies by using queries, workflows, and other tools. Collaborate with functional leaders to identify and implement priority opportunities to streamline processes including routine but currently manual communications.
In support of and in collaboration with Student & Program Communications Manager and functional leaders, build queries and execute communications to enrolled students to support timely messaging including registration information, student success alerts, and other personalized messaging based on student attributes or actions which support student success and retention.
In support of and collaboration with functional leaders, develop views and reporting within the CRM that inform real-time adjustments to impact outcomes, such as on marketing, enrollment, or student services campaign performance.
Minimum Qualifications:
Bachelor’s degree
Minimum of 3 years of related work experience
*An equivalent combination of education and experience may be considered
Preferred Qualifications:
- Master’s degree
Planning Unit: Office of the Provost
Department: Provost Office
Applicants may contact this person if they have questions about this position: Thomas Raimondi, raimondi@ohio.edu
Employment Type: full-time regular
Advertised Salary:
The target salary range is $44,592 to $59,085 commensurate with the selected candidate’s education and experience while considering internal equity.
Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.
