Easter Seals Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Technology Lifecycle Service Manager (TLS) you will have the opportunity to thrive in caring for the 'infrastructure supporting our world'.

In addition to the people management and standard technology support skills often associated with this position, a TLS manager takes pride in being IBMs technology support ambassador. An individual that leads highly skilled technology experts to support crucial infrastructure of IBMs Clients, ensuring that clients understand the benefits of a worldwide network of support, as well as the importance of implementing the Lifecycle aspects of support.

With an outstanding global network of Technology and Innovation Centers, IBM TLS is a pioneer in providing solutions supporting our Clients Infrastructure proving to the Leader in Support as a Service and HW & SW Maintenance, as well as a leader in innovative Proactive Support Platforms utilizing AI.

Embracing IBMs Support Technology, leading our experts' teams as well as working together with the worlds finest and most accomplished Technology Scientists, you will soon become one of IBMs TLS ambassadors to our clients, giving you the possibility to enjoy their trust and support IBMs mission to support the backbone infrastructure of the world.

In IBM TLS we are passionate about Technology and Support. We take pride in supporting Infrastructures of scale and solve issues, enabling our clients to perform and enjoy the technology they have from IBM.

Required Technical and Professional Expertise

• Experience in 'Support as a Service' solutions, Solutioning and Problem Analysis, as well as deep knowledge of 'Proactive Support Platforms' on Clients premises.

• Experience in Operating Systems, HW & SW Support as well as Operational Services.

• Ability to analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks, as well as develop business in Technology Lifecycle Services.

• Professional communication and negotiation skills.

• Experience in leading other professionals as well as being adaptive and versatile in communicating with clients and international teams utilizing advance negotiation skills leading to solutions and successful business outcomes.

• Experience in leading international teams during client critical situations

• Proved experience leading multi-functional, multi-talented teams, working with modern edge technology, supporting special or complex projects both national and international.

• Demonstrate lead capabilities within the Organization supporting functional or unit mission.

• Capability to Influences people and organizations, in technology and business plans, including executive management.

• Fluent in English and Greek

Preferred Technical and Professional Expertise

• Expertise with Support Platforms & AI for Support

• Expertise with Support Metrics, SLAs and Reports

• Experience with modern technology in Server & Storage

• Experience with current Operating Systems and Hypervisors (ie RHEL, AIX, System I, zOS)

• Experience with escalation management systems

• Proven success in communication and personal relationship development across all levels, from engineers to CIOs

• Experience in handling finance matters (P&L) of a Technology Support

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.