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Job Description:

The person hired for the position of CRM IT Analyst will be responsible for supporting business processes, testing functionality and providing user support in Salesforce Sales and Service areas. The applicant will bring technical knowledge of Salesforce and/or working knowledge in associated business process areas. You will be a self-starter with strong communication skills and the motivation to become a key participant in 3M’s global deployment of SFDC.

Primary Responsibilities include but are not limited to the following:

• Work with business and TTS leadership to define user requirements, and translate them to functional specifications

• Perform analysis across Salesforce and associated integration points

• Provide functional knowledge for the applications supported by 3M’s TTS support organization and associated business processes

• Support management that includes response, resolution and follow-through of support incidents.

• Facilitate interactions and escalations with appropriate groups

• Provide testing support that include creation, maintenance, and execution of Functional Test Cases following established Quality Standards in support of one or more functional areas

• Test reporting and progress updates to CRM Team (test coverage, defect management, root cause analysis, test results, etc)

• Configure new functionality as requested by the business during each bi-weekly sprint

• Collaborate as needed with other TTS support team members on configuration design questions and analysis

• Follow best software development practices in documentation, code reviews, version control and commenting in code.

• Participate in agile release level development and processes, attending scrum team activities/ceremonies.

• Provide global Salesforce administration

• Update procedures, operation instructions, and any other documentation impacted by system changes

Basic Qualifications:

• Bachelor's degree in Computer Science (or related field experience).

• 2+ years of IT Experience with 2+ testing experience

• Proven ability to develop test cases, test scenarios, and necessary test data

• Experience with creation and execution of test cases, reporting defects, triaging defects, defining severity, and setting priority for each defect.

• Experience working in a global support environment

• Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-task is inherent in the job responsibilities

• Strong communication skills

  Supporting Your Well-being

  3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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  At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go. Apply now and discover inspired opportunities!

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