Easter Seals Jobs

Description

Join Amazon's Global Procurement and Payroll Products team as a UX Researcher and help create products that directly impact over 1.5M Amazonians.

We are seeking a UX Researcher to help our team understand user needs and personas across procurement and payroll products. You'll work with stakeholders across functions and levels and have an impact at all stages of product development. You'll play a critical role, creating useful, usable, and delightful products. You will lead end-to-end user research initiatives utilizing appropriate qualitative and quantitative methodologies. You will own in-product feedback mechanisms and insights. And, as the sole UX Researcher, you will have an opportunity to articulate a holistic research strategy and process that ensures our technical investments across the product portfolio are informed by a deep understanding of our customers and their most pressing needs.

Key job responsibilities

• Conduct independent research on multiple aspects of products and experiences.

• Collect and analyze user behavior through NPS/CSAT surveys and benchmark studies.

• Work with Designers, Product Managers, and Engineers to prioritize research opportunities.

• Understand and incorporate complex technical and business requirements into research.

• Advocate research findings to diverse audiences through written reports and in-person presentations.

Basic Qualifications

• 4+ years conducting user research, across a variety of development life cycle stages, where at least 2 years include hands-on qualitative research and moderating experience, including focus groups

• Bachelor’s degree in Business, Psychology, Anthropology, Behavioral Economics, Data Science, or 3+ years of field research experience

• Experience in a range of research methods, both generative and evaluative types of research, including in context research, and user testing interviews

• A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data

Preferred Qualifications

• Ability to work with limited guidance, seeking direction when needed

• Practical application of research methods and tools to solve and/or inform business problems, and the ability to identify that not all problems are new (or require new research), and ramp up quickly on new areas by diving deep into previous research across teams

• Familiar with human centered design concepts, and ability to guide team through the research process within HCD methodologies

• Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly across different audiences

• Direct experience using digital research platforms e.g., Dscout, Qualtrics

• Ability to moderate 4+ hours of research in a day

• Experience in employee-based research

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.