Easter Seals Jobs

Description

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Arlington, VA to envision, build and deliver two global workplace programs – Signage Enablement and Moves - that enable Amazonians to be productive throughout their workday.

GREF’s Signage Enablement program works to enable regional Design & Construction (D&C) and IFM teams to deliver high-quality, accurate and scalable signage delivery solutions across Amazon’s corporate portfolio. The program works closely with Global Design and Global Design Standards teams to monitor the effectiveness of Day1 signage deployment, in addition to providing tools and mechanisms for regional teams to manage signage implementation and lifecycle refreshes after Day 1. Our Moves Program delivers the tools, technology and standards to enable regional IFM teams to seamlessly move Amazonians from A to B with minimal downtime.

The successful candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.

This role requires global travel approximately 10% of the time.

Key job responsibilities

• Lead strategic development of the Global Signage Enablement and Moves programs including but not limited to: (1) identify and oversee program deliverables; (2) align the program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap.

• Identify, implement and report on continuous improvement initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment.

• Work cross-functionally with global and regional peers to ensure a consistent employee experience, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.

• Ensure effective and proactive stakeholder engagement and communications through timely visibility to program developments, using customer feedback and experiences.

• Develop and build globally applicable program performance metrics, Minimum Viable Experience (MVE), Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success.

• Partner with stakeholders to deploy program pilots that allow for swift and frugal program changes in response to customer needs.

• Drive consistency and quality through robust, scalable and detailed guidelines and playbooks.

• Routinely connect to external industry and professional communities, assessing new industry standards, best practices, current/future technology, and innovations are adopted into the program.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's Degree or equivalent work experience

Preferred Qualifications

• Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail

• Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents

• Demonstrated exceptional project management, organization and planning skills applied in a fast paced, multi-tasking environment

• Ability to influence without authority and collaborate across all levels in the Company

• Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and high judgment

• Team player, comfortable working with ambiguity and willing to take on incremental responsibilities

• Able to build constructive and effective relationships and use them to maneuver through complex situations

• Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.