Easter Seals Jobs

Description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Solutions Architect will play a pivotal role in defining and implementing Third Party (3P) Partner technical integration strategy and services. The successful candidate will be a trusted advisor, working to integrate Kuiper and partner systems in order to facilitate a wide range of business processes. Kuiper is looking for thought leaders who are able to create innovative solutions to problems and leverage learnings to increase integration efficiency and operational success. You will have the opportunity to help shape Kuiper's early partner engagements, and develop scaling mechanisms as the team expands.

Key job responsibilities

• Own the technical system integration and technical system validation with Kuiper 3P Partners

• Dive deep with both 3P Partners and internal stakeholders to determine technical requirements, architectures, and outcome

• Advocate for 3P Partners and provide feedback to Kuiper's internal teams, including product, engineering, operations and marketing

• Collaborate with Business Development, Operations, Product and Engineering teams to develop best practices and scalable solutions

• Work with leadership team to set the Partner strategy and make appropriate high-judgment trade-offs between features and speed-to-launch

• Manage the entire product life cycle from strategic planning to tactical execution and work with key internal and external stakeholders to deliver on that vision, e.g. engineering, sales, finance, operations, international, etc.

• Responsible for launch plan and enablement, working to ensure that all teams have what they need to be successful

• Provide input into new business development opportunities, lead calls with key customers, create tools to support the success, help to identify opportunities to increase that success

• Establish goals and reviewing metrics to identify opportunities and deliver success

• Research and identify new opportunities to innovate on behalf of our customers

• Excellent written and verbal communication skills, consisting of both short-form and long-form documents and a combination of internal and public speaking

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

You will lead our efforts to architect straight forward solutions that create business continuity and efficiencies for Kuiper partners. You will learn and understand Partner operations, technology needs and challenges.

About the team

Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, local and regional partnerships and fixed service operations in service enabled countries.

Basic Qualifications

• Bachelor’s degree or equivalent industry experience

• 7+ years of customer service center management with a proven record of understanding and managing call center key performance indicators

• 2+ years of Strong leadership and team management skills, with a proven ability to motivate and mentor team members to achieve their goals.

• 5+ years of experience in process development and improvement centered around consumer account services, technical support, and escalation resolution

Preferred Qualifications

• Masters degree

• Ability to stand-up call center operations in multiple global locations

• Ability to assess and reduce risk

• Ability to effectively, efficiently and professionally communicate, verbal and written with all levels both internally and externally

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.