Job Information
Northwest Center Assistant Manager, Support Project Coordinator Program in Arlington, Virginia
The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Assistant Manager, Support Project Coordinator oversees daily operations, makes tactical decisions, and ensures exceptional service to vendors and clients. You will assign tasks, track progress, provide on-the-spot coaching, and offer operational guidance to maintain consistency across projects. You will mentor team members, drive process improvements, and play a key role in executing program initiatives while managing their own workload. The ideal candidate thrives in a dynamic environment, handling multiple organizations with different expectations. They are a strong leader, self-motivated, and skilled at planning, organizing, and prioritizing tasks. This role blends independent work with collaboration to achieve goals and solve problems.
*Schedule: *Monday - Friday between 7:30AM - 6PM. Must be able to work a flexible schedule during hours of operation for weekdays and some availability over the weekend as needed. *Starting Salary Range: *$69,513 - $78,582 per year *Location: *Arlington, VA + DMV Area *What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass -- Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com{rel="nofollow"} ** Please submit your resume with your applications. Cover letters preferred * What You Will Do *
Team Support
Support team of Project Coordinators, providing process expertise, mentorship, and operational guidance to ensure consistency across projects.
Delegate projects and ticket assignments to Project Coordinators, coordinating administrative responsibilities and workload to team members including ordering, scheduling, and vendor communication.
Ensure program service level agreements and operations standards are met or exceeded, inclusive of response times, completion timeline, and overall customer satisfaction.
Monitor operational execution and audit quality assurance; ensuring effective customer communication, ticket queue management, and that resources are scheduled and deployed appropriately.
Coach and mentor team members to reinforce process standards and execution.
Contribute to team development including providing job training, shadowing and mentorship to new employees.
Work closely with the Program Manager to bring attention to team members' performance and collaborate on coaching.
Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of new roll outs.
Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer served. Communicate and collaborate with key stakeholders to impleme
