Job Information
Northwest Center Assistant Manager, Program Services in Arlington, Virginia
The Northwest Center @ Amazon team operates in a fast-paced and corporate environment where we provide professional 5-star customer service across several program divisions. The Northwest Center @ Amazon team provides a wide variety of office and logistical services to Amazon. We are a non-profit organization that is focused on supporting and advocating for individuals with disabilities. We take pride knowing our work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.
A day in the life of an Assistant Manager, Program Services looks like....
Helping to oversee one of the largest groups in our Division, the Reception Team. You will own facilitating all classroom and annual training, coaching and developing staff to ensure we provide a customer centric experience through each interaction, supervising a variety of projects and audits, and working to improve processes to increase team's overall efficiency.
Our ideal candidate will possess outstanding people management skills and find joy in leading customer facing teams. They will also be adaptable and can adjust quickly based on operational need, including flexing their work schedule to occasionally support the team outside of typical business hours, occasionally on weekends.
This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you!
Location: Arlington, VA + DMV Area
*Schedule: *40 hours per week between Monday - Sunday between 7:30AM - 6PM. Must be able to work a flexible schedule during hours of operation for weekdays and availability over the weekend.
Starting Salary: $67,505 - $76,278 per year | Full Salary Range: $67,505 - $85,051 per year
*What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided SmarTrip card or Parking Stipend - $153/month
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}
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What You Will Do
Provide management, day to day direction, and leadership to the entire Reception Team.
Ensure appropriate staffing levels within Amazon buildings, and making sure staff are onsite and prepared for operations at scheduled start times. Communicating employee call outs to leadership and willing to provide coverage as needed.
Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction.
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